An interview with the Buyer Experience design team about the challenges and opportunities created by the pandemic — At Opendoor, the design team plays a valuable and strategic role in creating the products consumers across America use to buy and sell homes. …

Five lessons I’ve learned leading teams in high-growth companies. — Hypergrowth startups — those mythical unicorns that have found product/market fit and need to scale as quickly as possible — provide especially difficult environments for design teams. These companies experience a dizzying pace of growth, a continually morphing mix of new hires joining the company, near-constant changes to the organization…

How Opendoor is designing a better way to buy and sell homes — The problem with real estate The way we buy and sell houses hasn’t changed much in the past 150 years. Most people still use agents to facilitate the sale, following a process established in the 1800s. Sellers still repair, stage, and hold open houses to sell their homes. Buyers still fill their Sundays with open…

Creating the future of food delivery takes empathy, innovation, and an appetite for complex logistical challenges. — UberEATS is on a mission to make eating well effortless for everyone, everywhere. Our service connects customers to Uber-speed delivery from restaurants in over 80 cities around the world. We give people more options when choosing how to eat. We help restaurants reach more customers and build their businesses. We…

Growing a hypergrowth startup — I’d never heard of a growth team when I joined Uber. When the company created one, our CEO emphasized the importance of focusing one team on driving the growth of the business. Intrigued, I volunteered to lead design. We started small, just two designers with a few engineers, product managers…